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RCRA / DOT Refresher Training: Are you “Audit Ready” ?
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July 7, 2017

RCRA / DOT Refresher Training: Are you “Audit Ready” ?

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rcraTraining flyer 7.18.17

Audit Ready?

#Compliance is Key!

Check your teams #training records!

RCRA refresher training is required annually as defined by 40 CFR 262.34a and 40 CFR265.16.

#RCRA #DOT #Training #HazardousWaste #Audit #Compliant #Industrial #EnvironmentalServices #Register #Environmental #WasteManagement #Mandatory #WasteGenerators

Audits are proving to review training records.  Be sure your team is confident and compliant.

Be Audit Ready!  Tuesday, July 18th!  

ERG presents an enjoyable learning experience that exceeds /meets regulatory requirements.  Our training professionals provide field experiences and examples that deepens knowledge and keeps the class engaged.

Regulations are constantly changing.  Stay up-to-date with the latest regulations for managing your hazardous waste from cradle to grave under the US EPA’s Resource Conservation and Recovery Act (RCRA) regulations.

Build team confidence working with the RCRA hazardous waste rules to keep employees safe, prevent releases, and avoid costly EPA civil penalties and liability. EPA requires annual RCRA training for all hazardous waste facility personnel. In July 2016, US EPA raised the fines for RCRA hazardous waste violations. Fines are now as high as $71,264 per day, per violation.

Be Prepared !  Tuesday, July 18th 

The training includes an overview of hazardous waste management laws and regulations, a guide to complying with hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement.

This class also includes a review of the DOT’s regulations for shipping hazardous materials, including the Hazardous Materials Table (HMT), proper shipping name, hazard classes, marking and labeling, shipping papers, packing groups, and security.

This is a refresher course and is intended for individuals who are familiar with both RCRA and DOT requirements. Hands on materials are used throughout the class.

The class fee includes a light breakfast, beverages, lunch and the course materials.

Learn more about ERG Environmental Services: http://ergenvironmental.com/

 

A Trained Team is a Confident Team

 

Registration is easy!  Call today 1.855.459.0021 or Email: Training@ERGenvironmental.com

 

 

May 3, 2017

Lab Packing Services: Spring is here! Time to Schedule Spring Projects!

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Spring is HERE! Spring Projects!  

Lab Packing Services: Spring is here! Now is the time to schedule!

Many of our clients will be working on reorganizing projects, clearing out warehouse space and storage areas. Often, clients discover chemicals in small quantities that are obsolete, out of date, leaking or contaminated, even unknown. The proper packing, transportation and disposal of such chemicals is called a Lab Pack.  ERG Environmental Services specializes in Lab packing services.  Lab Packing is a commonly requested service from our client base although it is technically demanding.  ERG uses our professional, highly trained staff to segregate, inventory, containerize and prepare the regulated documentation.  ERG has over 25 years of experience in environmental services including chemical & lab packing in many industry segments.

The reasons for lab packing may be different, but clients share some common features. They have accumulated chemicals for many months, years, or even decades.  The safety risks involved with continued accumulation is significant.  The clients realize that the items are impractical to keep, and decide that the chemicals are not worth the risk of keeping them stored.

ERG will take inventories, segregate, stabilize, package, label and transport the chemicals following all regulations and laws.

Proper Disposal 

ERG provides turnkey lab pack services. Lab Packing and Chemical Packing must follow specific rules and regulations outlined by RCRA and DOT.  Improper handling, labeling and packaging could lead to health hazards, dangerous conditions or substantial fines.

Industries Served:

  • Manufacturing
  • Automotive
  • Transportation
  • Labs
  • Schools
  • Medical Facilities/ Hospitals
  • Demolition
  • Facilities closing/Relocating
  • Government Facilities
  • Colleges/Universities
  • Warehouses
  • Research & Development facilities
  • Business Campuses
  • Office Buildings
  • Industrial Complexes

 

If you need to clear out or safely manage expired, contaminated, or unidentified chemicals in 5-gallon or smaller containers, your organization needs to adhere to regulations, keep incompatible wastes separate, and rely on ERG to handle your lab packing & compliance support needs.

Now is the time to schedule Spring environmental Projects!  

Call us toll free 1.855.459.0021

From full-service recycling; material recovery, disposal and storage; comprehensive hazardous materials management and transport; and total site cleanup and remediation, ERG delivers solutions and capabilities quickly, cost-effectively, and with obsessive safety and professionalism.

April 7, 2017

Team Spotlight

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ERG Team Spotlight

Team Spotlight : ERG Environmental Services

Team Spotlight : ERG Environmental Services

For more than 25 years, ERG has held a strong position in the environmental service industry. What makes ERG unique, what we stake our reputation on, is our ability to respond to a multitude of situations with precision.  The strength and diversity of our team gives us the ability to provide superior products and services to our clients.  This Team Spotlight features the manager of our transportation department: Kirk Miller.   

Transportation Manager

Kirk Miller, Transportation Manager

ERG Environmental Services:  Team Spotlight  

#WeAreERG 

Name:  Kirk Miller                                                              

What is your role here at ERG in 25 words or less?

Transportation Manager-Run the transportation department, handle vehicle maintenance, schedule trucks for pickup & delivery, handle all regulatory business for transportation.

What aspect of your role do you enjoy the most?

Handling stressful situations, tactically to achieve a goal ! 

What are 3 words to describe ERG?

Professional, Committed and Determined

What is your favorite thing to do in your spare time?

I love riding my Harley-Davidson Road Glide

What’s one thing on your bucket list?

Ride Route 66 all the way West

What does true leadership mean to you?

Being able to relate to employees due to experience, getting hands-on when needed to help out

Tell us something that might surprise us about you.  

I love historic tours, cemeteries, homes and forts.

ERG Environmental Services is your single-source provider for all your environmental needs.  ERG takes pride in the strength, knowledge and technical expertise of our team.

We are here to help!

Haz & Non Haz Waste Management: Waste recycling, waste disposal, transportation, drums, totes, bulk liquids, bulk solids, laboratory waste, fuels, automotive fluids, paint waste, electroplating waste, explosive waste, reactive waste, radioactive waste, van trailers, roll-offs, flatbeds, vac-trucks, tankers, turbovac

Recycling & Universal Waste Services: Fluorescent lamps, light ballast, batteries, mercury, PCB transformers, capacitors, oil, solids, sludge, soil, advanced phase separation of mixed phased PCB waste

Industrial Cleaning & Decontamination: Pressure washing, pit / sump cleaning, confined space entry, paint booth maintenance, facility maintenance, water blasting, sand blasting, dry ice blasting, tank cleaning, specializing in: PCBs, cyanides, acutely toxic, flammable, mercaptans

Site Investigation & Remediation: Subsurface sampling, Power Probe technology, soil vapor well placement, monitoring well placement, test pit excavation, site characterization, site remediation, UST location, tank opening, cleaning, removal

Landfill Free Absorbents: Pads, socks, drum tops, wipes, pillows, surface socks, spill kits, custom sizes

Training & Compliance: HAZWOPER 4, 8, 40 hour, DOT Hazmat, RCRA Compliance, Confined Space Entry, Confined Space Rescue Training, SPCC plan review, Preparation, Compliance Assistance

 

 

March 24, 2017

Spring Cleaning! Household Hazardous Waste Drop off

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Spring is here!  It’s Spring Cleaning Time!

Homeowner Household Hazardous Waste Disposal

It’s also Poison Prevention Week ! #Preventpoison #NPPW17

Spring Cleaning Household Hazardous Waste Drop off

It’s a great time of year to go through your home, sheds, garage, basement to clean out & dispose of items properly during Spring Cleaning. Poison prevention week and Spring cleaning go hand in hand for the safety of all, especially children and animals.  You will want to look for items that you no longer use, or don’t like the product, or expired.  Do not throw chemicals away or do not pour them down a drain or sink.  Never flush medications down toilets or drains. Don’t forget electronic waste, please recycle with ERG!

ERG has 2 locations for residential drop off: Livonia, MI & Bowling Green, OH.  Our household hazardous drop off center accepts items & hazardous materials, chemicals, electronics, batteries, light bulbs and medication & medical sharps.  See link below for the full list. Here are some common items to look for and places to purge during your spring cleaning for poison prevention week.

Common items & Places to Purge:

Laundry Room/Basement:

Stain removers, laundry detergents, fabric softener, spray starch, any aerosol cans. old electronics

Under the kitchen sink:

Window cleaner, bleach, multi use cleaners, drain openers, waxes, polishes, furniture products, floor cleaners & waxes, aerosol cans, dishwasher detergents, dish soap, corrosive products, carpet shampoo, carpet stain remover,

Bathroom:

Expired medication, bathroom cleansers, drain openers, expired vitamins or over the counter medication, nail polish, nail polish remover, old make up, electronics, lotions, aerosol cans, hair spray products, hair dye, cold medication, cologne, perfume, room deodorizing spray, sharps, needles (put in a hard, rigid container), contact solution, contact cleaner, old shampoo & conditioner, thermometers

Garage/Shed: 

Oil, antifreeze, waxes, polish, transmission fluid, old gas, engine cleaner, carpet cleaner, spray paint, house paint, paint thinner, varnish, lacquers, adhesives, glues, mineral spirits, grease, any type of insect killer, any type of weed killer, aerosol cans, lubricants, pressurized containers & tanks, fuel

Throughout your home:

Batteries, light bulbs, electronics: cell phones, tv’s, monitors, ipads, tablets, ipod, mp3 players, smoke detectors, printers, computers, laptops

Homeowner Household Hazardous Waste Disposal

See link below for ERG’s homeowner household hazardous waste: accepted items list, prices, and hours at our 2 drop off locations:

Household Hazardous Waste Drop off

Please remember if you are dropping off medical sharps/needles, they must be in a hard, rigid container.

Call or Click for further information 1.855.459.0021       http://ergenvironmental.com/

 

 

 

February 13, 2017

First Responder First Aid Training Class: CPR AED BBP March 22nd Livonia MI

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CPR training

ERG Environmental Services is pleased to offer an important First Responder / First Aid safety training.

 

ERG is now in open-enrollment for First Responder / First Aid Training:

First Aid/CPR/AED/BBP certified.

This course will provide our clients with affordable training that covers:

American Heart Association First Aid / CPR / AED Certified Training

Legal Obligations associated with First Responders

General Emergency Care Concepts

Preventing Disease Transmission

First Aid and the Law

Review the use of AED’s: Automated External Defibrillators

Warning signs of medical illness

CPR-cardiopulmonary resuscitation

Specific First Aid Topics: Burns, Bites, Injuries to the head, injuries to the eyes

Therapeutic use of Heat and Cold

This is a 2-year certificate

A well-trained team is a confident team.

Due to the content of this class, there are only 12 seats available.

Class Options:

Livonia, Michigan

Wed.  March 22, 2017

9 am – 1 pm  

Light Breakfast & Refreshments Included

Contact Us

ERGenvironmental.com

Training@ERGenvironmental.com

ERG Environmental Services

~13040 Merriman Road  Suite 200  Livonia, MI  48150

Who needs First Responder/First Aid training?  

Industrial, manufacturing facilities, office/corporate settings, educators, security, property security and maintenance, Park Rangers, hotel and restaurant hospitality, child care workers, life guards, utility workers, teachers bus drivers, hired drivers, ski patrols, stage managers, restaurant managers, pub/bar management, Retail floor supervisors, recreational, resorts, hotels/motels, Event Planners, Automotive manufacturing, dealerships, etc, shopping mall staff, Country clubs, golf clubs, tennis clubs, swimming pool staff, Church staff, conference centers, police, fire, movie theaters, etc and any facility with an AED.

Attendees (Per Company)          One Day Rate

1-2                                                                                         $150.00

3+                                                                                          $125.00

ERG is ready and able to help you establish, improve and/or maintain a safe workplace and a successful regulatory compliance program.  If you are interested in other ERG EH&S services, including (but not limited to) on-site training courses, integrated contingency planning, permitting and environmental/safety/hazardous waste compliance audits, please contact us.If several people/group at your facility need training, ERG recommends on-site training that can be tailored to address specific operations, plans, and procedures at your facility.

For Further Information: (855) 459-0021

Interested in other compliance training events?

  • Hazwoper
  • Osha General Industry Training
  • DOT
  • RCRA
  • ERG’s Specialty Class
  • First Responder/First Aid
  • On-Site / Off -Site
  • Ask about your training needs

Here’s our First Responder / First Aid Training flyer to share with your team:   FirstResponderTrainingFlyer3.22.17

February 9, 2017

We are here to help with all of your environmental needs.

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erg project summary

We are here to help12.1.16

We Are Here To Help!

855.459.0021

 

Remediation Waste Industrial Training

Haz + Non-Haz Waste Management

waste recycling • waste disposal • transportation

drums • totes • bulk liquids • bulk solids • laboratory waste

fuels • automotive fluids • paint waste • electroplating waste explosive waste • reactive waste • radioactive waste

van trailers • roll-offs • flatbeds • vac trucks/tankers • turbovac

 

Recycling + Universal Waste Services ●

fluorescent lamps • light ballast • batteries • mercury

PCB transformers • capacitors • oil • solids • sludge • soil

advanced phase separation of mixed phased PCB waste

 

pressure washing • pit / sump cleaning • confined space entry

paint booth maintenance • facility maintenance • water blasting

sand blasting • dry ice blasting • tank cleaning, specializing in:

PCBs • cyanides • acutely toxic • flammable • mercaptans

 

Site Investigation + Remediation

subsurface sampling • Power Probe technology

soil vapor well placement • monitoring well placement

test pit excavation • site characterization • site remediation

UST location • tank opening • cleaning • removal

 

HAZWOPER 4, 8, 40 hour • DOT hazmat • RCRA compliance

confined space entry • confined space rescue training

SPCC plan review • preparation • compliance assistance

First Responder • RCRA/DOT • HAZCOM

 

What makes ERG unique, what we stake our reputation on, is our ability to respond to our customer’s situations and needs with precision. We have over 25 years of experience and our team includes some of the most talented engineers, technicians and specialists in the industry.

ERG delivers the complete spectrum of environmental services including waste management, industrial services, and remediation services. We offer sampling, laboratory analysis, waste characterization, lab packs, packaging, marking, labeling, manifest documents, transportation and recycling/disposal. And our site remediation services are among the most comprehensive and respected in the industry.

CAPABLE, RESPONSIVE, INNOVATIVE

 

 

February 8, 2017

100% Compliant? RCRA/DOT Refresher Training March 15

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training

                RCRA/DOT Refresher Training!

Wednesday, March 15, 2017    9 am – 4 pm    

Lunch Provided   Location:  Livonia, Michigan

ERG Environmental Services is pleased to offer training.

ERG is now in open-enrollment for an all-inclusive training course.  This mandatory course will provide our clients with affordable training that (1) meets/exceeds regulatory requirements, (2) focuses specifically on issues of interest in industrial operations, and (3) provides an enjoyable, informative experience.  Our trainers are experts in their fields; have extensive experience working with industrial companies, and work hard to make their courses interesting.

We are offering the following class that is required of virtually all hazardous waste generators and many other companies as well.

The training course will include:

  • RCRA Hazardous Waste Management Training, which is required annually for employees of hazardous waste generators who work in any position related to hazardous waste management as defined by 40 CFR 262.34(a) and 40 CFR265.16.
  • DOT Hazardous Materials Training, which is required every three years for all hazmat employees, which are defined as “a person (including a self-employed person) who loads, unloads, or handles hazmat; tests, reconditions, repairs, modifies, marks, or otherwise represents packaging as qualified for use in the transportation of hazmat; prepares hazmat for transportation; is responsible for safety of transporting hazmat; or operates a vehicle used to transport hazmat” as defined by 49 CFR 172.700- 172.704.
  • The rates for the listed training courses are based on the number of attendees from each company.

Now is the time to review the job descriptions of your team to make sure each team member is compliant with the appropriate training required.  ERG hosts training events on a regular basis, We hear this feedback at each and every training.  The attendees realize that their job description has changed slightly on the tasks they perform on a regular basis, which requires a different set of training classes required.  The health, safety and preparedness of your employees & company are the direct result of training and company processes.  It is a great time to review records and make sure all team members are; in fact, compliant on training certificates.  Audits include training compliance as well, have peace of mind for you and your team.  Register today!

Contact Us

ERGenvironmental.com

Training@ERGenvironmental.com

ERG Environmental Services

13040 Merriman Road  suite 200 Livonia, MI  48150

 

February 7, 2017

HAZWOPER Refresher Training February 28, 2017 Livonia, MI

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Hazardous Waste Operations and Emergency Response

HAZWOPER Refresher Training:

February 28, 2017  9 am – 4 pm Livonia, MI

Lunch Provided

ERG Environmental Services is pleased to offer training.

ERG is now in open-enrollment for a HAZWOPER 8-hour refresher training course.  This course will provide our clients with affordable training that (1) meets/exceeds regulatory requirements, (2) focuses specifically on issues of interest in industrial operations, and (3) provides an enjoyable, informative experience.  Our trainers are experts in their fields; have extensive experience working with industrial companies, and work hard to make their courses interesting.

We are offering the following class that is required of virtually all hazardous waste generators and many other companies as well.

This course meets the requirements outlined in OSHA 29 CFR 1910.120 for 8 (eight) hours of annual refresher training for workers at hazardous waste sites. This course is designed for general site workers who remove hazardous waste or who are exposed or potentially exposed to hazardous substances or health hazards. The course may include topics such as topics pertaining to workplace hazards associated with Hazardous Waste Operations and Emergency Response (HAZWOPER). Topics include HAZWOPER regulations, site characterization, toxicology, hazard recognition, personal protective equipment, decontamination, medical surveillance, confined space entry and emergency procedures. Upon successful completion of the course you will receive a certificate of completion.

Enrollment is open to those who have already completed the 40-hour or 24-hour HAZWOPER training.

Contact Us-

ERGenvironmental.com

Training@ERGenvironmental.com

ERG Environmental Services

13040 Merriman Road      

Suite 200                          

Livonia, MI  48150

 

       download

 

January 17, 2017

New Position Available! Shipping & Receiving Technician

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join our team

ERG Environmental Services is expanding our Shipping/Receiving/Warehouse Team. 

Environmental firm seeking Shipping and Receiving Technician with experience at our Livonia, MI location.

We are growing! We are expanding our warehouse team.

A candidate in this position will have the responsibility to compare identifying information. This job uses counts, weights, or measures of incoming and outgoing shipments to verify information against bills of lading, manifests, invoices, orders, or other records. This position will be required examine outgoing shipments to ensure shipments meet DOT specifications and are properly labeled.  This position operates forklift trucks or use other mechanical assistance to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area.   DOT Hazmat experience, waste management, and OSHA HAZWOPER training is extremely beneficial to this position but not necessary as we will train.  A basic understanding of chemistry, organizational skills, the ability to work well with others, and multitasking is a must.

The environmental services industry is a growing field. This position offers learning opportunities, as well as a variety of projects on a daily basis. ERG values solid team work. The concept of working within a team requires members to provide communication and feedback along with problem solving ideas and skills.

About ERG:  ERG delivers the complete spectrum of waste management and remediation services. We handle all aspects of waste transaction including sampling, laboratory analysis, waste characterization, packaging, marking, labeling, manifest documents, transportation and recycling/disposal. And our site remediation services are among the most comprehensive and respected in the industry.

Capable, Responsive and Innovative 

A resume may be uploaded on ERGenvironmental.com or email directly to: jobs@ERGenvironmental.com

It is the policy of ERG Environmental Services to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability or sexual orientation.

 

Selecting A Hazardous Waste Service Vendor

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Hazardous Waste Service

It comes as no surprise to you that all Hazardous Waste Service companies are not created equal.  It is important that you understand the vendor who is interested in handling your wastes.  This is important for a single reason, your ultimate liability.

The waste management regulations are specific about your liability for hazardous waste management.  You, as a generator of hazardous waste, are responsible for your waste, forever.  If a hazardous waste management facility becomes a site of environmental contamination under federal or state regulations, you will likely be financially responsible for the clean-up if you shipped any waste to that facility.

You want a competent company who can assist you in understanding the regulations.  You want a company that is concerned about your ultimate liability.  In environmental law, no one can remove you from that liability on a direct basis with the federal government.  Vendors may say that their company takes on your ultimate liability, but as a practical matter the federal government will approach you, the waste generator, and you will have to take third party legal action against your service vendor.  Do not be fooled by the transfer of liability offer that some companies make.

The size of the company does not really affect the quality of the environmental services.  Just because a firm is a national company, does not mean they have cornered the market on environmental knowledge, fiscal responsibility, or business ethics.  Large and small companies both can make errors in advising clients about environmental matters.  Competency is not directly related to the size of a company.

Actions steps for selecting a Hazardous Waste Service Vendor

Get to know your environmental service vendor personally and directly.  Take the time to really understand the ethical standards that they apply when servicing clients.  Ask a lot of questions.  Make sure you feel comfortable with the answer.  If you are not comfortable, look at some other vendors.

Check references.  Don’t just look at the list.  Make some phone calls.  Ask the tough questions about hazardous waste services, price, business ethics, financial stability, and environmental regulatory knowledge.

Contact state regulatory agencies and request a copy of the compliance file for that vendor.  Take the time to do the extra work.  There are civil and criminal penalties associated with hazardous waste management that can be applied to you personally and to your company.

Make sure you exercise good sense in Hazardous Waste Service vendor selection.  Purchasing environmental services based on price alone is not prudent.  Violations of environmental laws have put many people in prison and ended the operating life if businesses.  Don’t choose that route by being careless.

  • Be proactive.  Be careful.  Protect the environment.  Follow the law.  It’s the right thing to do.
September 9, 2016

Absorbents

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Waste To Energy Absorbents

Waste To Energy Absorbent Program!

ERG and GLF have developed a low cost proprietary absorbent with all the benefits of super absorbent pads, pillows and socks while handling soiled absorbents in a low cost, environmentally friendly method instead of a landfill.

Company wants to save money & have disposal options?

Let’s talk about “Waste to Energy”?

Here’s a cost effective option!

Our Waste To Energy Absorbent program offers a superior absorbent, then when soiled and ready for disposal, ERG handles the pickup. Using our proprietary process, we will terminate and re purpose the material, provide a certificate to document the material was handled correctly. All aspects of our program meet or exceed all U.S. Environmental requirements and provides peace of mind knowing that the waste is handled responsibly. Contact us today for more information and receive a FREE environmental evaluation!

#Totes #Toters #96gallons #ExchangeProgram #Delivery #Waste #WasteDisposal 

#DisposalAlternatives #WeAreERG  #WeAreHereToHelp  #Energy  #WasteToEnergy #Absorbents

#Sorbents #WasteToFuel #PickUp #GreenInitiatives #DisposalOptions

Contact us today! We can help!

Types of Absorbents:

NeuSorb™ Items to order:

  • Pads
  • Socks
  • Drum Tops
  • Spill Kits
  • Railroad Track Mats
  • Wipes
  • Pillows
  • Surface Socks
  • Custom Sizes Available

Downloadable Product Catalog

How does the Program work?

Have you ever thought of where your used absorbents and wipes go after they leave your facility? Every year millions of pounds of these waste streams end up in a landfill. Is Protecting the environment important to you and your facility but having trouble finding alternatives to Landfill with a competitive price point?

ERG has THE solution for you!

Waste To Energy Absorbents

#Totes #Toters #96gallons #ExchangeProgram #Delivery #Waste #WasteDisposal 

#DisposalAlternatives #WeAreERG  #WeAreHereToHelp  #Energy  #WasteToEnergy #Absorbents

#Sorbents #WasteToFuel #PickUp #GreenInitiatives #DisposalOptions

Go LANDFILL FREE ~ The Way Life Should Be    #WasteToEnergy #WasteAlternatives

  • STEP 1: ERG Environmental Services launch an absorbents program with your company, setting up quantities, and delivery of recycling containers.
  • STEP 2: When the absorbent is used to soak up a spill, or wipe down parts, control leaks, etc (to name a few uses), place the used pads into the recycling container.
  • STEP 3: Schedule a pickup when the container is full.
  • STEP 4: ERG picks up your container filled with used absorbents, and drops off a new container filled with new absorbents for you to use around your business.

#Totes #Toters #96gallons #ExchangeProgram #Delivery #Waste #WasteDisposal 

#DisposalAlternatives #WeAreERG  #WeAreHereToHelp  #Energy  #WasteToEnergy #Absorbents

#Sorbents #WasteToFuel #PickUp #GreenInitiatives #DisposalOptions

One phone call, and your absorbents problems disappear: 1.855.459.0021